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Due to the customized and handcrafted nature of our products, we are unable to provide refunds or exchanges. Please ensure to carefully measure your pet's neck to ensure that the correct size is purchased.

  

Damages and Issues

Upon receiving your order, please inspect it carefully. If you find that the item is defective, or damaged, or if you have received the wrong item, contact us immediately at contact@theostrich.ca. We will work to evaluate the issue and make it right.

   

Thank you for choosing The Ostrich. If you have any questions, please contact us at contact@theostrich.ca. We're here to help!